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    Privacy Policy

    Last updated: April 21, 2026

    This Privacy Policy explains how A. E. Williams PLLC ("we," "us," or "our"), operating MyClinicianGuide.com ("Service"), collects, uses, and protects your personal information. We are the data controller for the personal data we process.

    1. Information We Collect

    Account Information

    When you create an account, we collect:

    • Name & preferred name — to personalize your experience
    • Email address — for account access, communications, and support
    • Password — stored securely (hashed) for authentication
    • Professional role (e.g., NP, PA, MD) — to tailor content
    • State of practice — for relevant regulatory information
    • Practice setting — to personalize clinical tools

    Usage Data

    We automatically collect:

    • Pages viewed and features used
    • Device type, browser, and operating system
    • IP address
    • Date and time of access

    AI Guide Interactions

    When you use the AI Guide, we process the questions you submit to generate responses. We do not use your queries to train AI models.

    Support Communications

    If you contact us, we collect the content of your messages and your email address.

    2. How We Use Your Information

    • Provide the Service — account creation, email verification, authentication, content delivery, and personalization (legal basis: contract performance)
    • Transactional emails — including a one-time reminder near the end of your 7-day money-back window so you can make an informed decision about your subscription. These messages are tied to contract performance, not marketing.
    • Security & fraud prevention — protecting accounts and detecting unauthorized access (legal basis: legitimate interests)
    • Product improvement — analyzing usage patterns to improve content and features (legal basis: legitimate interests)
    • Customer support — responding to inquiries and resolving issues (legal basis: contract performance)
    • Communications — sending account-related emails, clinical updates, and announcements (legal basis: consent for marketing; contract performance for transactional)

    3. How We Share Your Information

    We share personal data only with:

    • Stripe — for secure payment processing and subscription management
    • Service providers — hosting, analytics, and support tools that process data on our behalf under appropriate agreements
    • Professional advisers — legal and accounting professionals as needed
    • Authorities — where required by law, regulation, or legal process

    We do not sell your personal data.

    4. Data Retention

    We retain your personal data for as long as your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes. When data is no longer needed, it is deleted or anonymized.

    5. Your Rights

    You have the right to:

    • Access your personal data
    • Correct inaccurate data (you can update your preferred name and password directly from your Account page)
    • Delete your account and associated data
    • Object to processing based on legitimate interests
    • Withdraw consent for marketing communications at any time
    • Data portability — receive your data in a structured format

    To exercise these rights, contact us via our contact page. We will respond within 30 days.

    6. Security

    We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.

    7. Cookies

    We use essential cookies to maintain your session and authentication state. These are strictly necessary for the Service to function. We do not use third-party advertising or tracking cookies.

    8. Children's Privacy

    The Service is intended for licensed or training healthcare professionals. We do not knowingly collect data from individuals under 18 years of age.

    9. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on the Service. Continued use after changes constitutes acceptance of the updated policy.

    10. Contact

    If you have questions about this Privacy Policy or your personal data, contact us at our contact page.

    A. E. Williams PLLC · MyClinicianGuide.com